Every balance question is a phone call
If customers cannot see account information, the office repeats the same lookup all day.
Customer portal
Give Financed Customers a Secure View of Their Account
Customers can sign in to review account information, payment history and payoff quotes. When the dealership enables online payments, they can also pay in the portal or through a payment link.
This is the customer-facing portal for financed accounts — not the dealer DMS login, and not how stores subscribe to NetDealer.
NetDealer customer portal using demo account data.
When customers can only call the office
Payoff questions and “did my payment post?” should not require a lobby visit.
BHPH stores spend the window on account questions the customer could see themselves if the portal used the same account the office posts to.
Payoff quotes wait on whoever is in
A payoff should come from the account — not from a callback when the right person is free.
Online pay is a side processor
When the store enables it, customers should pay against the same NetDealer account, not a disconnected link.
What customers can do
Account information, history, payoff quotes and optional online pay.
The portal is available when the dealership uses it for financed customers. It is not a public vehicle shopping site.
Account information
Customers sign in to see the financed account the dealership already keeps in NetDealer.
Payment history
What posted should be visible to the customer and to the office from the same history.
Payoff quotes
Customers can request a payoff quote from the portal instead of waiting on a callback for the number.
Online pay when the store enables it
Customers can pay in the portal or through a payment link. The dealership can still post payments in NetDealer.
Around the portal
The portal is the customer view of the BHPH account.
Customer-facing
The portal is for financed customers. The DMS is for the store.
Dealers keep using the web app and mobile app to run the store. Customers use the portal only for their account.
Next step
See the portal the customer would actually open.
A demo can walk account information, history and payoff quotes. Get Started is for stores ready to subscribe.
Prefer to talk now? Call (682) 206-3656.
Why BHPH stores turn the portal on
Because the customer already has the questions.
Account information, history and payoff quotes belong on the same file the office uses when they post a payment.
Same account
The portal is not a second books product. It is a customer view of the NetDealer account.
Optional online pay
Online payments are available when the dealership enables them. The store can still take payments in NetDealer.
Not the dealer login
Staff still use the DMS. Customers do not get dealership inventory or other accounts.
Related
Keep reading
Closely related NetDealer pages — not a dump of every URL on the site.
Questions about Customer Portal
It is a login for financed customers to review account information, payment history and payoff quotes. When the dealership enables online payments, they can also pay in the portal or through a payment link.
Let financed customers see the account you already keep.
Account information, payment history and payoff quotes — with online pay when the dealership enables it.
Questions? (682) 206-3656 · contactus@netdealerdms.com